| SALES OR ENQUIRIES | |
| CUSTOMER OR PRODUCT FEEDBACK | |
| WEBSITE/E-MAIL ISSUE | |
| ABN: 65 925 907 148 | |
| BSB: 4171 A/C:1025 2421 |
|
| Terms and Conditions All prices are Cash/EFTPOS/Direct Deposit price. Credit card: The following conditions apply: -Once the order(s) have been placed Technology Direct will contact you via phone, confirm Invoice number and contact details. Only when the details have been confirmed Technology Direct will ask for 1. Card Number 2. Card Type eg Visa/MasterCard 3. Name on card 4. Expiry date -Delivery: Card holder, Card and Photo ID will need to be present at time of delivery. Otherwise goods will NOT be handed over and may incur a $5 charge for redelivery. -Make sure you have entered your contact details into your order so that we can call you back to verify the order. MasterCard, Visa & Bankcard incur a 2.5% surcharge. American Express and Diners are NOT accepted. -Direct Deposit into Technology Direct account at any Commonwealth Bank or via your own internet/phone banking: -BSB: 064171 -Account: 1025 2421 -Comment: Your Quote Number -Technology Direct will contact you to confirm when your funds have cleared. Technology Direct will confirm date and approximate time for delivery. Please allow 1-2 business days for Direct Deposit to be processed into our account. Delivery is via Technology Direct staff. ONLY to metro Brisbane and Northside. Outside this area will incur additional fees. Fees will be stated in original quote. DOA Returns -In the event that you receive a product that is not in working order, please notify Technology Direct by e-mail and return the product within 7 days. Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA. You must have your invoice number and A detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods. If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated. Damaged/Incorrect Product -In the event that you receive a product that is either damaged or not the product you ordered, please notify Technology Direct by e-mail as soon as possible within 7 days of receipt of the product. You must supply your invoice number. Once we have verified that there is a problem, the goods will be exchanged. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer. Product Return -Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund current price attract 20% restocking fee. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account. Warranty claim -All goods sold by Technology Direct come with an one-year back to base manufacturer warranty, it can only be longer if a special note is mentioned about an item. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty. -Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances. -Technology Direct is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Technology Direct. -A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Technology Direct to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Technology Direct also reserves the right to charge the labour cost $35 for examining these goods where no fault was found. -All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc. -Technology Direct is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service. -Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. -Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. -Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Technology Direct. Technology Direct is not responsible for any parcel missing in transit, on its return back to Technology Direct. -Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower. Warranty turnaround time -Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us. -We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Technology Direct is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired. -If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement. Order Acceptance Policy -Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Technology Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. Technology Direct reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. Technology Direct reserves the right, without prior notification to do business with any individual or business. |
|